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5/29/2007

Business Writing Mistakes

The Top 5 Writing Mistakes Small Businesses Make...
& How To Avoid Them


As small business owners or representatives, we often choose to or need to write our own marketing copy. Here are the five biggest mistakes small business people make when they put on their "DIY Copywriting" hats:

1. They become far too clever for their -- or anyone else's -- your own good.

Creativity is great and will go a long way in getting your words read and your message understood. But don't go for the clever line at the expense of your real strengths - our message, the solution you are offering and your USP (Unique Selling Proposition). Focus on why you are offering and promising what you are offering and promising and less on being the cleverest wordsmith around.

2. They don't clearly encourage prospects or audiences to take action.

Let's say that you've already clearly communicated all the wonderful benefits of your product or service. What if you then neglect to invite your prospect to take that final, vitally important step of purchasing or subscribing or calling? We all think we would never be the ones to forget to encourage action, but it happens all the time! No matter what the goal of your marketing campaign, always very clearly express what you want your prospects to do through the all-important "call to action."


3. They ignore current customers.

We all know that business growth is based on new customers as well as current and repeat business. But if you're focusing solely on acquiring new customers, chances are you are making a mistake. Don't forget proven buyers - our current and previous customers. They're your biggest asset. You can keep them coming back by understanding that, once they have bought from you, it's just the beginning a beautiful relationship.

4. They rely on extra, unfamiliar and strange words and formats.

You've heard it all: "Short copy won't sell. Long copy loses readers." So what's the truth? Well-written copy in a good and readable format is the key. This means you should:
* Avoid jargon. Most people simply don't understand corporate-ese or highly technical lingo. And if they have to look up a word or phrase, you'll lose them.

* Get rid of unnecessary words, because each word either carries its own weight or drags the rest of your brilliant copy down with it.
* Use short sentences and paragraphs. A sea of black is hard on the eyes and even harder on your reader's attention span.
* Use subheads and bullet points to break up copy and make your words and sections easily scan-able by today's hurried and short-attention-spanned readers.

5. They sell, sell, sell.

If your marketing copy focuses totally on sales, your readers may tune out or leave altogether. Showcase your expertise or the superiority of your product/service by showing, explaining and informing. Leave the hard-core sales pitches for late-night infomercials.

5/22/2007

SEO Copywriting Blog - Marketing Disasters

Unlucky/Untimely Disasters

1. Sars Drink (Unfortunate Turned Fortunate)



Believe it or not, sales of the soft drink Sars have increased since the publicity over the Severe Acute Respiratory Syndrome (SARS) virus hit the headlines, The East & Bays Courier news paper reported Wednesday. The caramel-flavored drink, produced by Australian company Golden Circle, has the same name as the acronym for Severe Acute Respiratory Syndrome. New Zealand manager of Golden Circle, Brian Winter, said sales of the drink labeled Sars had increased over the last month. The report said that dairy owners have also noticed an increase in sales of the drink. Panmure Mini Mart owner Bashar Ahmed sold out of the drink a couple of days ago and said there has been an increase in sales over the last few months. The Westminster Dairy in St Heliers has also noticed the drink's popularity. "People laugh at it. Many people point it out. Jokingly they ask: 'Is this a medicine for SARS or protection against SARS?'," one dairy owner said. Mr. Winter said that the company was not thinking about changing the name of the drink and was unlikely to do so if current sales trends continue. -source

2. Ayds Diet Candy

-"Ayds helps you lose weight" or "Why take diet pills when you can enjoy Ayds?" or even "Thank Goodness For Ayds."

Ayds was an appetite-suppressant candy which enjoyed strong sales in the 1970s and early 1980s. It was available in chocolate, chocolate mint, butterscotch or caramel flavors, and later a peanut butter flavor was introduced. The original packaging used the phrase "Ayds Reducing Plan vitamin and mineral Candy"; a later version used the phrase "appetite suppressant candy." The active ingredient in the candy as reported by the New York Times was phenylpropanolamine, presumably to reduce the sense of taste to reduce eating However, public awareness of the disease AIDS beginning around mid-1981 caused problems for the brand due to the similarity of names. Initially sales were not affected, but by 1988 the chairman of Dep Corporation announced that the company was seeking a new name because sales had dropped as much as 50 percent due to publicity about the disease. The product's name was changed to Diet Ayds (Aydslim in Britain), but eventually it was withdrawn from the market. -Wikipedia

This is an interesting contrast to the SARS example. The SARS drink was lucky in that it was not negatively affected by its association with a deadly disease. Ayds Diet Candy, however, was not so lucky. Perhaps it was their unfortunate ill-fitting taglines that helped do them in.

Accidental/Unintentional Disasters

1. Ask.com

Ask.com has launched a new campaign centering on its "Algorithm." They are promoting it as the best in the industry. Most in the industry (as well as most web users) would agree this claim is completely unfounded and blatantly wrong. Google is commonly-held as the search engine with the most relevant results and thus with the most advanced algorithm. Making matters even worse, Ask.com has been using cryptic (and easily misinterpreted) billboards with the phrasing "The Algorithm Killed Jeeves." When I first saw this billboard, I immediately thought it might have been an ad from Google, promoting its algorithm's superiority over Ask.com, whose market share has been steadily declining. It was very surprising when I found out this was actually an ad for Ask.com, claiming search superiority.

It would be interesting to do a comparison on how many incremental searches the Ask.com "Algorithm" billboard campaign drove to Google, Yahoo and Ask. I think most people saw the signs, were confused, and went home to do a search on Google. (this is what I did) By driving incremental searches on Google, did Ask help Google push up their unique reach and market share for April? Of course, I'm ignoring the longer term branding value of a campaign like this but the short-term effects are interesting.



2. GE Miners Campaign

GE's "Model Miners" commercial was launched amid a good deal of controversy. One comment in the New York Times pointed out that the video's message crossed sex with a pro-labor miners’ song that is distinctly Marxist: "You load 16 tons and whaddya get? / Another day older and deeper in debt. / Saint Peter doncha call me 'cause I can’t go / I owe my soul to the company store." And a critic in the online magazine Slate noted that coal miners still die of black lung disease, making it hard to consider coal "beautiful," as the ad's narrator says. GE’s intent was to present the company "in a clever, often humorous way," I'd say they missed the mark with this one.

The song's chorus came from a letter Merle received from his brother lamenting the death of World War II journalist Ernie Pyle, killed while covering combat in the Pacific in 1945. John Travis wrote, "It's like working in the coal mines. You load sixteen tons and what do you get? Another day older and deeper in debt." Merle also recalled a remark his father would make to neighbors when asked how he was doing: "I can't afford to die. I owe my soul to the company store. " This referred to coal-company owned stores where miners bought food and supplies with money advanced by the company, called "scrip." Later released on Capitol's 1947 LP "Folk Songs From The Hills," the song almost immediately began to generate controversy, causing Travis himself, problems, in the anti-communist, Cold War hysteria of the late forties. Some in government saw songs dealing with workers' woes, and folk music "activists" as potentially subversive.


Bad Translation Disasters

1. Pocari Sweat

The reference to the bodily fluid resulting from perspiration in the name of the beverage tends to have a certain off-putting or humorous connotation for native English speakers. However, the name was chosen by the manufacturers originally for the purpose of marketing the product as a sports drink in Japan, where people generally do not mentally translate names appearing in English and are therefore not bothered by the connotation. It was largely derived from the notion of what it is intended to supply to the drinker: all of the nutrients and electrolytes lost when sweating. (The first part of the name, Pocari, means "like a cloud floating in the sky" or "a situation in which a cloud is floating in the sky" in Japanese, and has a connotation of lightness, buoyancy, and ease.) "Sweat" was apparently intended to suggest diligence and its fruits - the idea intending to connote to the user that Pocari Sweat works to make one feel fresh and relaxed. However, some Japanese apparently drop "sweat" from the name in common usage. -Wikipedia



2. Osram Lights

A lighting system company from Munich, Osram's name translates poorly into Polish. "Srac" is the infinitive form of the Polish verb "to sh*t." "Osram" is future tense, perfective, first person singular: "I will sh*t on you completely."

Just the thing you want to see in the lamp over your dinner table...


3. Electrolux

While a company may be able to escape messing up a literal translation, it must always contend with slang. Scandinavian vacuum manufacturer Electrolux met this slang issue when it ran these ads in the United States:









Labels:

5/17/2007

Guerilla Advertising - Copywriting Blog



How can you hate advertising when it is doing a public service? These anti-drunk driving ads are a great way to promote a product while still being socially-conscious.



I'm really not sure who thought this would be a safe idea for advertising. A 200lb washer cruising uncontrolled down a mountain...




Interesting double meaning with this ad.



Does this make you thirsty or what? Great ambient advertising from Schweppes.



Effective for their shock value. Seems that some advertisers are really catching on to the opportunity for advertising to a captive audience at baggage claims.




Pfizer just couldnt resist such a perfect opportunity.



I'm really not a fan of beach advertising, and this ad probably does more to annoy people than to prevent them from not smoking and tossing their used cigarettes.



This is even worse.... please don't litter? How about not polluting the beautiful sand with advertising!?



Kleenex gets pretty original with this one. Interaction with moving objects makes for especially effective ads.



Seems like a pretty dangerous ad. How does one get approval for this sort of advertising?



This sort of advertising is original and interesting. I would much rather see this than billboards or signs.



The following is actually a print ad immitating an ambient/guerilla ad. Pretty gross, yet very effective.



And finally... some anti-advertising advertising.




5/10/2007

Copywriting - Business Jargon





Pictured above: Motivational speaker Milo Shapiro of IMPROVentures using
the fun of improvisation to prove business points in a conference keynote speech.


Clicks and Mortars (updated from "Bricks and Clicks")

How to use it in a stupid sentence: We are living in a web-based, clicks and mortars retail environment.

The idea that every company that has a retail operation and wants to sell on the Web now does.

Let's Take That Offline

How to use it in a stupid sentence: Larry, lets take that situation offline.

Meaning: Annoying way of saying "let's" talk about it later."

Win-Win

How to use it in a stupid sentence: This makes for a win-win partnership.

Let's face it: This is just a myth. Typically, no situation yields a solution in which both sides win equally. This is just a way for the winner to make the loser feel better. Usually, one side wins and one side loses.

Full Pipeline

How to use it in a stupid sentence: We are working with a full pipeline, it may be time to scale up production.

This term was used when companies were flooded with lots of sales prospects. Remember when you could just sit by your phone and prospects would call? I can't find many people talking about this these days. By the way, what do we call it when there are few sales prospects? An "empty aqueduct?"

Push the Envelope

How to use it in a stupid sentence: We really need to push the envelope on this project, people.

Newfangled ways of doing things are expensive. So are paradigm shifts. I suggest we spend less time pushing envelopes and more time licking stamps for contacting prospective customers.

Blue Sky Thinking

How to use it in a stupid sentence: We need some real blue sky thinking to get out of this mess.

Meaning: This is similar to thinking "out of the box" and is supposed to be a situation where you come up with ideas taking into account no preconceptions and not dismissing ideas instantly

Brain Dump


How to use it in a stupid sentence: I'm calling a meeting to brain dump on this new project.

Meaning: Brainstorm

Core Competencies


How to use it in a stupid sentence: Our core competencies are in logistics

Meaning: What you/your company does well

Customer- Centric

How to use it in a stupid sentence: We deliver a customer-centric product.

Meaning: Since ultimately we sell to the customer, we might as well listen to what they're saying. Similar: customer-driven.

End to End

How to use it in a stupid sentence: Let's visualize the process end-to-end

Meaning: Let's work out the whole process

E.T.A.


How to use it in a stupid sentence: What's the E.T.A. on this report?

Meaning: short for expected time of arrival, i.e., how long will it take to get it finished.

First Mover


How to use it in a stupid sentence: If we launch 3G now, we'll have first mover advantage

Meaning: If we pay massive advertising costs to educate customers about this new development, we'll hopefully have the advantage of getting lots of customers. If not, we've paid to educate people whilst other companies with no ad costs will reap the rewards.

Going Forward

How to use it in a stupid sentence: I think it's important that, going forward, you continue to manage the project pro-actively.

Meaning: In the future

Go To Market

How to use it in a stupid sentence: We need to update our go-to-market strategy.

Meaning: Cross your fingers

Leverage (the Proposition)


How to use it in a stupid sentence: See if you can leverage the proposition with them over point 2b, sub-para 5, clause 2

Meaning: Getting some value out of a certain situation for you/your project goals

Low- Hanging Fruit

How to use it in a stupid sentence: We started off by removing the low-hanging fruit, before looking at the tougher problems

Meaning: The bits that can be done quickly and easily but still have an effect. Origin: unknown, and that's probably a good thing.

Manage Expectations

How to use it in a stupid sentence: Make sure that you manage expectations so that they're not disappointed if we can't deliver

Meaning: Make sure people expect realistic outcomes from a project - e.g. not too much.

Out of the Box

How to use it in a stupid sentence: It'd be great if you could think out of the box and generate some radical ideas

Meaning: Don't just come up with the same old obvious solutions, try and be creative when brainstorming ideas.

Out of Pocket

How to use it in a stupid sentence: I'll be out-of-pocket for the next two days and won't finish the project.

Meaning: I'm shacking up with my girlfriend - leave me alone.

Pro-active

How to use it in a stupid sentence: I think we need to be a bit pro-active here

Meaning: If you don't keep on pestering someone about this, nothing will happen

Push Back

How to use it in a stupid sentence: Can you just push back on that point and get him to amend his stance?

Meaning: Try to get someone to change their mind, or debate a point, by questioning someone's opinion

Quick Win

How to use it in a stupid sentence: Please come up with a list of quick wins we can look to implement

Meaning: Things that are fairly simple (in terms of time and/or cost) and will help improve the situation with regards to a project/product

Robust

How to use it in a stupid sentence: Before taking this to market, let's make sure it's robust

Meaning: Let's be sure it doesn't break down within the first few months

Scalable

How to use it in a stupid sentence: It\'s a great solution for 100 customers, but is it Scalable?

Meaning: Will it work for lots of people as well as just a few?

Seamless

How to use it in a stupid sentence: Ideally our customers would experience a seamless proposition

Meaning: Our customers want one, easy relationship with us no matter how they contact us

Solutions


How to use it in a stupid sentence: Let's be pro-active in our brainstorming of solutions

Meaning: I haven't got a clue how to fix this - any ideas?

State of the Art


How to use it in a stupid sentence: This is great - it's a state of the art solution

Meaning: Really good, the best, most modern solution

Team Player


How to use it in a stupid sentence: Jonesy from accounts is a real team player

Meaning: Someone who is not just out for themselves but works well with others and has a concern for their well-being

The New World


How to use it in a stupid sentence: Of course, in the new world things will look a little different

Meaning: The structure of a company after a re-structure or major shake-up.

Touch Base


How to use it in a stupid sentence - "I need to touch base with Fred on this one."

Meaning - "I need to go a speak to Fred about something"

Traction

How to use it in a stupid sentence: I'm concerned. We're working hard, but not getting much traction on this.

Meaning: Despite our best efforts, no-one is doing what we want and that's stopping our progress with what we want to do.

Turnkey

How to use it in a stupid sentence: I'm striving for that illusive thing - the turnkey solution

Meaning: A solution that really opens doors - hence turn key. Funny really.

Upskill

How to use it in a stupid sentence: During your career it's important to ensure you continue to upskill.

Meaning: To improve your marketability and worth to a company by developing your skills.

At this Juncture


How to use it in a stupid sentence: We're not prepared to go public at this juncture.

Meaning: At this time.

Bang for the Buck

How to use it in a stupid sentence: We provide bang for the buck through our value-added solutions.

Meaning: The return on invested money.

Cook the Books

How to use it in a stupid sentence: Enron Execs really cooked the books.

Meaning: A fraudulent attempt to falsify company records.

Cyberslacking

How to use it in a stupid sentence: Reddit encourages cyberslacking.

Meaning: Wasting company time by casually browsing the Internet or instant messaging.

Drill Down

How to use it in a stupid sentence: Lets drill down into this issue.

Meaning: To look into thoroughly.

Due Diligence

How to use it in a stupid sentence: Our due diligence was done during all phases of production.

Meaning: The thoroughness required to ensure success in business decision-making.


Hammer Out

How to use it in a stupid sentence: Bill, let’s set aside some time to hammer out the details.

Meaning: To reach a consensus after a long debate.

Human Capital

How to use it in a stupid sentence: Our greatest asset is our human capital.

Meaning: A new way of referring to employees as living assets.

In the Cards

How to use it in a stupid sentence: Profitability is in the cards for q3.

Meaning: A likely outcome.

Magic Bullet

How to use it in a stupid sentence: Outsourcing could be the magic bullet to solve our pipeline issues.

Meaning: The perfect solution to a given business problem. Unfortunately, it can't be used to shoot the person dropping terms like this.

Meritocracy

How to use it in a stupid sentence: We prefer a meritocracy to business based on seniority.

Meaning: An organization in which the success of individuals is claimed to be based on their aptitude, or merit.


Mission Critical

How to use it in a stupid sentence: The Sterling Account is really mission- critical at this point.

Meaning: Something that is vital to the success of your business. Easy on the army lingo, soldier.

On the Cheap

How to use it in a stupid sentence: No expense account for this trip. We're going to have to do it on the cheap.

Meaning: To do something at a low cost.

Price Point


How to use it in a stupid sentence: What kind of price point were you looking for?

Meaning: Although a legitimate economic concept, business people are simply happy to have a much cooler way to say 'price'.

Put to Bed

How to use it in a stupid sentence: We just need to put these last issues to bed.

Meaning: To conclude something.

Q1

How to use it in a stupid sentence: Profits are down from Q1.

Meaning: A slick way to say 'first quarter'. Similar usage for the other three quarters is also cool.

Resource-intensive

How to use it in a stupid sentence: This tool is not very resource-intensive.

Meaning: Expensive.

Resonate

How to use it in a stupid sentence: This new model will really resonate with the youth market.

Meaning: To appeal to someone on a fundamental level.

Run it up the flagpole and see who salutes

How to use it in a stupid sentence: Why don't we run this idea up the flagpole and see who salutes.

Meaning: To find out what colleagues think of a new idea.

Sense-checking

How to use it in a stupid sentence: This idea seems a bit out there, perhaps it needs some sense-checking.

Meaning: The formalized process of ensuring that something is reasonable, or 'makes sense.'

Tacit Knowledge

How to use it in a stupid sentence: The CEO's tacit knowledge drove profitability.

Meaning: Complicated way of referring to information that only exists within the head of an employee(s). The challenge is often to find a way to record this knowledge before they ditch the company.

Value Proposition

How to use it in a stupid sentence: Our value proposition is in our superior service and customer service.

Meaning: The collection of tangible and intangible things that your product offers.

Value-add

How to use it in a stupid sentence: We have to evaluate the value-add of this activity before we drop any more money into it.

Meaning: A typical biz-speak reversal of 'added value.'

With all Due Respect

How to use it in a stupid sentence: With all due respect, your idea sucks.

Meaning: Usually spoken just prior to showing no respect at all.

There is a great Web lingo generator at Dack.com. The next time you need to "strategize enterprise initiatives" so you can "empower frictionless communities" and "envisioneer out-of-the-box e-markets" to "facilitate extensible users," this tool will come in handy for you.

http://dack.com

and another:

http://www.mwls.co.uk/jargon.htm

List Compiled From :

http://www.theofficelife.com/business-jargon-dictionary-B.html

http://www.saidwhatguides.co.uk/cliches.php

http://nancyfriedman.typepad.com/away_with_words/2006/11/valueadded_outs.html


Labels:

5/03/2007

Non-Profit Guerrilla Advertisements

Non-Profit Guerilla Advertising that will Blow Your Mind [Pics]








1. Chicago Anti-Pollution Campaign


This was created using a stencil and a power washer. It is a great example of non-destructive guerrilla marketing. This great technique probably took its cues from "clean graffiti " where instead of defacing buildings and walls with spray paint, artists clean sections to make their designs. Here is a great NPR Article about it.

*apparently there is speculation that this image is photoshopped and not an actual guerrilla ad. If this is the case, then it represents an effective online viral marketing campaign instead. Either way, it got people talking.


Chicago Pollution


2. Anti- Smoking Ads


The anti-smoking movement has had some terrific advertising in both print and television. They also have some incredibly creative and effective guerilla campaigns. Here are a few examples:


Anti Smoking Guerrilla



* sniff strip reads: This is how you smell when you smoke. 4,000 toxic chemicals leave a stench no perfume can mask... just ask the people around you. Please stop smoking, You'll smell better instantly. Call 1-800-438-2000.


Smoking Punching Bag


3. Amnesty International


Less Guerilla than Outdoor ads for Amnesty International Spain. I thought it was worth including these.

This signs says: ‘More than 4000 condemned until death are waiting for their execution. No to Capital punishment’. In case you can't tell, the guy is sitting in an electric chair.


Amnesty 1


* hands say "wrong opinion."



The following are a series of transparent ads done by Amnesty International highlighting injustice and hardship across the world. The Copy reads: "This is not happening here, but this is happening now."


Amnesty 2


Amnesty4Amnesty5


4. Aids Campaigns.


This was a stunt by Act Up, sponsored by Benetton and without French government approval.Not long afterwards, the old eroded top of the obelisk was replaced by a gleaming golden pyramid to protect it. Probably not a coincidence that the top was made so sharp.



To promote the use of condoms in Buenos Aires, Argentina the government covered the city's central Obelisk with a giant pink colored condom. It was part of World AIDS day on 1st December. The idea was taken originally from the French version of this idea.


Aids1


Here is another example that is debatably guerilla, but probably more of just an Outdoor ad that interacts in an interesting way with the environment. I thought this one was particularly noteworthy in that it conveyed the idea that you can't know if someone is HIV+ unless they tell you, and also that many HIV+ people don't even know that they are. Very smart and effective advertising.



5. Anti-Pollution and Environmental Campaigns


CO2 from car exhaust destroying a balloon earth. Copy on the blown up balloon reads: "The World Can't Take Any More CO2." This one is simply genius.



Along similar lines in China from the World Wildlife Fund.



6. Green Belgium World Water Day Initiative


GREEN Belgium's goal is to give access to potable water to as many children as possible. For World Water Day, more than 500 of these Green Belgium stickers were stuck in washbasins in cinemas, pubs, restaurants, public toilets, universities and stations in nine Belgian cities and in Mexico City (where the 2006 World Water Forum was held)



7. Homelessness Guerilla ads.


* I featured this next one once before on a blog post, but I thought it was so great I had to mention it again for those of you who haven't seen it.



* cross reads: "every winter, hundreds of homeless die on the sidewalks. react."




If any of these ads made you feel charitable, here is a list of links to donate to charities associated with some of these innovative guerilla advertisements.

Amnesty International


The Foundation for a Smoke Free America *or maybe someone could redesign their ugly site...


Act UP - Donation for AIDS


Donate to Aids Research


Coalition for the Homeless


Salvation Army


Green Belgium Donation -not sure how this one works.